Cancellation / Return / Refund Policy
Cancellation / Return / Refund Policy
1. Cancellation Policy: Customers of Mysz Technology Sdn Bhd (hereinafter referred to as “Mysz Technology”) may request cancellations for services provided by Mysz Technology subject to the following terms:
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1.1 Request Submission: Customers must submit cancellation requests in writing via email to [email protected] or through our official customer support channels.
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1.2 Cancellation Window: Cancellation requests must be submitted within 3 days of the initial purchase or service agreement.
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1.3 Service Completion: If the service has already been provided or commenced, Mysz Technology reserves the right to deny cancellation or to charge a cancellation fee at its discretion.
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1.4 Refund Processing: Refunds for approved cancellations will be processed within 14 business days from the date of approval.
2. Return and Refund Policy:
Customers of Mysz Technology may request returns and refunds for physical products purchased from Mysz Technology subject to the following terms:
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2.1 Return Eligibility: Only products that are unopened, unused, and in their original packaging may be eligible for return and refund.
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2.2 Return Window: Customers must initiate the return process within 7 days from the date of purchase.
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2.3 Return Authorization: Customers must obtain a Return Merchandise Authorization (RMA) number from Mysz Technology before returning any product. Products returned without an RMA number may not be eligible for a refund.
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2.4 Return Shipping: Customers are responsible for the cost of return shipping unless otherwise stated by Mysz Technology.
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2.5 Refund Processing: Refunds for returned products will be processed within [number] business days of the receipt of the returned product by Mysz Technology.
3. Legal Compliance:
Mysz Technology Sdn Bhd adheres to all relevant laws and regulations governing cancellations, returns, and refunds in Malaysia, including but not limited to:
- Consumer Protection Act 1999
- Consumer Protection (Electronic Trade Transactions) Regulations 2012
- Consumer Protection (Fair Trading) Act 1999
4. Contact Information:
For inquiries regarding cancellations, returns, and refunds, please contact us at: 03-38511013/ [email protected]
Disclaimer: This cancellation/return and refund policy is subject to change without prior notice. Customers are encouraged to review this policy periodically for any updates or modifications.
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